Frontier Medical Center in El Paso, TX

Frontier Medical Center

Write A Review

El Paso, TX

Frontier Medical Center

1516 Lomaland Dr El Paso, TX 79935

(915) 593-2600

RATINGS AND REVIEWS

Frontier Medical Center Rating

17 Ratings with 17 Reviews

17 REVIEWs

Showing 1 to 10 of 17 reviews

"Ms. Selby is an excellent, caring, genuinely concerned Nurse Practiconer but the back office personnel needs to be replaced. They don't respond to patient phone calls. Prior auths take WEEKS to get processed. Dr. Rovner if you are reading this you should note that only 1 out of 17 reviews does not air a complaint. You, sir, are to a great extent responsible for the performance of your employees."

February 14, 2024

"I've been calling to find out when lab opens and now with this new telephone system that Frontier Medical Center has to leave your name, d.o.b., phone #, email, etc. no one seems to pay attention. Still waiting to receive a message or a call back, since I work, I don't have time to go and find out in person. Today, someone answered and quickly slammed me on hold without me getting a word in. Very ..."

September 13, 2023

"The front desk is very rude. Have been place on hold and then they hang up the call. Get better people to answer the phone calls instead of handing up on the call."

August 25, 2023

"I have been trying to get a hold of someone for 3 days straight. I follow prompts and I just listen to music. I sometimes hear someone answer the phone but then it goes to music again. Looking for a different provider at this time. People at front desk are rude. They should find a different job. They deserve 0 stars"

August 24, 2023

"Terrible phone service at this office. I tried for two days to get someone on the phone. I would follow the prompts then listen to music for 10 minutes then Someone would pickup and it cuts off. Left multiple messages on the 3 choice but no call back. This is no way to run a doctors office!!!! Unbelievable unable to get a new order for a sonagram of my thyroid!!!!"

August 14, 2023

"This is the worst-managed medical office in all the world. This is the 3rd or 4th time that I have spent 45 minutes or more, trying to re-schedule an appointment. Repeatedly put on hold and disconnected. You cannot reach anyone at this office by phone, voicemail is full, cannot leave a message, no email available, and frankly, the care received is not worth the effort. I hope that the phones are ..."

July 25, 2023

"I am a patient of Dr. Marranzini, he is very thorough, I do appreciate that. But the staff are non caring, rude and inconsiderate. Since April, I have been trying to call, they never answer. Waiting to checkout was 2 1/2 hours until I had to leave for an exam. So trying to call to get next appointment, labs and Rx refills. It's a shame to lose a great doctor due to the horrible rude staff. On top ..."

June 13, 2023

"I've been seeing Dr. Rovner for at least 10 years. I appreciate the medical attention he has provided me, but due to the incompetent front office staff and office manager at Frontier Medical Center where Dr. Rovner practices medicine, I've decided to go with another family physician. I believe in what goes around comes around and I take comfort in knowing that someday the young ladies at the front ..."

June 6, 2023

"I have been waiting for them to fix a medical coding/billing problem for over a month. I have been to the office 3 times. I have also spent many hours shuffling forms from one place to another. They refused to re-submit medical information back to the insurance company and Quest Diagnostics. I have been told that they are in violation of HIPPA laws."

May 17, 2023

"This JR Pacheco of el paso texas. I left Dr, Marrancine for another doctor today , I am very tire of phone calls not getting a good service, His staff is the worst they will not answer phone calls, they will leave you for hours on hold , just hand up on you. I do not recommand this Medical center. Get someone else."

May 17, 2023