Baystate Franklin Medical Center
Overview
Patient Experience
Source: HCAHPS Survey - September 30, 2025
67% Rated the hospital 9 or 10 overall
65% Would definitely recommend this hospital
Patients rate responsiveness of staff, discharge information, and communication with nurses above the national average. The area for the hospital to improve is quietness at night which trails the national average by 15 points.
Strength
Strength- Responsiveness of staff
Watch Area
- Quietness at night
Rankings for Baystate Franklin Medical Center
National average- Communication with doctorsBelow average-2%78%. National average 80%
- Communication about medicationsAverage-1%61%. National average 62%
- Care transitionBelow average-3%46%. National average 49%
- Communication with nursesAbove average2%82%. National average 80%
- Responsiveness of staffAbove average4%65%. National average 61%
- Discharge informationAbove average3%89%. National average 86%
- CleanlinessAverage-1%73%. National average 74%
- Quietness at nightBelow average-15%44%. National average 59%
Based on 508 completed surveys (22% response rate)
Physicians At Baystate Franklin Medical Center
Showing 1-10 of 266 Physicians
Select a specialty below to see hospital physicians by specialty. Includes featured providers.
Specialties
266 practicing physicians across 47 specialties are affiliated with this hospital.
Locations
Ratings and Reviews
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Patient Satisfaction Poll
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Frequently Asked Questions
- Where is Baystate Franklin Medical Center located?
- Baystate Franklin Medical Center is located at 164 High St, Greenfield, MA, 01301.
- What is Baystate Franklin Medical Center's phone number?
- The contact number for Baystate Franklin Medical Center is (413) 773-0211.
- Has Baystate Franklin Medical Center won any recent awards from WebMD?
- No, Baystate Franklin Medical Center has not received any WebMD Choice awards.
- What specialties are available at Baystate Franklin Medical Center?
- There are 266 practicing providers across 47 specialties working at Baystate Franklin Medical Center. Top specialties include Emergency Medicine, Family Medicine, Internal Medicine, Nurse Practitioner, Psychiatry.
- How do I schedule an Initial Appointment at Baystate Franklin Medical Center?
- You can call (413) 773-0211 to schedule an appointment at Baystate Franklin Medical Center or you can call any of the providers listed under "Physicians At This Hospital".
- Does Baystate Franklin Medical Center accept my insurance plan?
- To verify if your insurance is accepted, you can call Baystate Franklin Medical Center at (413) 773-0211.
- How can I share my experience after visiting Baystate Franklin Medical Center?
- To leave feedback about Baystate Franklin Medical Center, you can use the "Write a Review" button or link on this profile. Submit your rating and comments about your visit. Your feedback assists other patients in selecting a hospital that meets their needs.