Baystate Franklin Medical Center
Overview
Patient Experience
Source: HCAHPS Survey - September 30, 2025
67% Rated the hospital 9 or 10 overall
65% Would definitely recommend this hospital
Patients rate responsiveness of staff, discharge information, and communication with nurses above the national average. The area for the hospital to improve is quietness at night which trails the national average by 15 points.
Strength
Strength- Responsiveness of staff
Watch Area
- Quietness at night
Rankings for Baystate Franklin Medical Center
National average- Communication with doctorsBelow average-2%78%. National average 80%
- Communication about medicationsAverage-1%61%. National average 62%
- Care transitionBelow average-3%46%. National average 49%
- Communication with nursesAbove average2%82%. National average 80%
- Responsiveness of staffAbove average4%65%. National average 61%
- Discharge informationAbove average3%89%. National average 86%
- CleanlinessAverage-1%73%. National average 74%
- Quietness at nightBelow average-15%44%. National average 59%
Based on 508 completed surveys (22% response rate)
Physicians At Baystate Franklin Medical Center
Showing 31-40 of 266 Physicians
Select a specialty below to see hospital physicians by specialty. Includes featured providers.
Specialties
266 practicing physicians across 47 specialties are affiliated with this hospital.
Conditions Treated at Baystate Franklin Medical Center
We verify which conditions Baystate Franklin Medical Center treats and which conditions they treat most often.
Baystate Franklin Medical Center's Most-Treated Conditions:
Rankings are compared to the national average for similar hospitals.
Baystate Franklin Medical Center treats Venous Skin Ulcer more than most hospitals
Baystate Franklin Medical Center treats Diabetic Foot Ulcer more than most hospitals
Baystate Franklin Medical Center treats Diabetic Skin Problems more than most hospitals
Baystate Franklin Medical Center treats Thickened Nails more than most hospitals
Baystate Franklin Medical Center treats Ringworm more than most hospitals
- Abdominal Pain
- Abdominal Pain in Pregnancy
- Acute Kidney Injury
- Breathing Problems
- Chest Wall Pain
- Chronic Kidney Disease
- Diabetes Type 2
- Diabetic Foot Ulcer
- Diabetic Skin Problems
- Electrolyte Imbalance
- Fungal Nail Infection
- Joint Pain
- Kidney Disease
- Pressure Injuries
- Ringworm
- Ringworm of the Scalp
- Shortness of Breath
- Shortness of Breath on Exertion
- Thickened Nails
- Venous Skin Ulcer
Procedures Performed at Baystate Franklin Medical Center
We verify which procedures Baystate Franklin Medical Center performs and which procedures they perform most often.
Baystate Franklin Medical Center's Most-Performed Procedures:
Rankings are compared to the national average for similar hospitals.
Baystate Franklin Medical Center performs Wound Debridement more than most hospitals
Baystate Franklin Medical Center performs Chronic Wound Care more than most hospitals
Baystate Franklin Medical Center performs Anticoat Dressing more than most hospitals
Baystate Franklin Medical Center performs Transcyte Dressing more than most hospitals
Baystate Franklin Medical Center performs Wound Healing Diet more than most hospitals
- Anticoat Dressing
- Breast Cancer Screening
- CT Enterography
- CT Scan
- CT Scan of Liver and Biliary Tract
- CT Scan of the Abdomen
- CT Scan of the Brain
- CT Scan of the Head and Face
- CT Scan of the Pancreas
- CT Scan of the Pelvis
- Chest Fluoroscopy
- Chest X-Ray
- Chronic Wound Care
- Extremity X-Ray
- Mammogram
- Molecular Breast Imaging
- Pancreas Scan
- Transcyte Dressing
- Wound Debridement
- Wound Healing Diet
Locations
Ratings and Reviews
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Patient Satisfaction Poll
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Did the doctors at this hospital listen to your medical concerns?
Did doctors from this hospital follow-up with you after your initial visit?
Did the hospital give you clear instructions for recovering at home afterwards?
Were the facilities at this hospital kept clean?
Frequently Asked Questions
- Where is Baystate Franklin Medical Center located?
- Baystate Franklin Medical Center is located at 164 High St, Greenfield, MA, 01301.
- What is Baystate Franklin Medical Center's phone number?
- The contact number for Baystate Franklin Medical Center is (413) 773-0211.
- Has Baystate Franklin Medical Center won any recent awards from WebMD?
- No, Baystate Franklin Medical Center has not received any WebMD Choice awards.
- What specialties are available at Baystate Franklin Medical Center?
- There are 266 practicing providers across 47 specialties working at Baystate Franklin Medical Center. Top specialties include Emergency Medicine, Family Medicine, Internal Medicine, Nurse Practitioner, Psychiatry.
- How do I schedule an Initial Appointment at Baystate Franklin Medical Center?
- You can call (413) 773-0211 to schedule an appointment at Baystate Franklin Medical Center or you can call any of the providers listed under "Physicians At This Hospital".
- Does Baystate Franklin Medical Center accept my insurance plan?
- To verify if your insurance is accepted, you can call Baystate Franklin Medical Center at (413) 773-0211.
- How can I share my experience after visiting Baystate Franklin Medical Center?
- To leave feedback about Baystate Franklin Medical Center, you can use the "Write a Review" button or link on this profile. Submit your rating and comments about your visit. Your feedback assists other patients in selecting a hospital that meets their needs.