Pleasant Plains Dental in Indian Trail, NC

Pleasant Plains Dental

(37)

Indian Trail, NCPleasant Plains Dental5850 W Highway 74 Ste 135 Indian Trail, NC 28079

Pleasant Plains Dental is a Practice with 1 Location. Currently Pleasant Plains Dental's 8 physicians cover 1 specialty areas of medicine.

RATINGS AND REVIEWS

Pleasant Plains Dental Rating

37 REVIEWs

Showing 1-20 of 37 reviews

"I was a patient at Pleasant Plains Dental for several years and until this past year, I would have given them a five star review. Something has changed with the billing/insurance department and it is a joke. After going in for two different appointments and paying what they said my out of pocket would be, they continue billing me for more money without an explanation. One of those appointments was ..."

December 30, 2025

"Absolutely the best dental office ive ever been to from the front to the dr is always a pleasant great experience!! I had a trauma as a teenager with a dentist and have had anxiety over that for 30 yrs, but pleasant plains make you feel so special and comfortable that i can go there without the anxiety.so grateful and happy that i can finally have my teeth done without an attack!! Thank you all for ..."

November 2, 2023

"If I could go negative stars I would! This is the sorriest dental practice I've EVER encountered. I was in their office for an hour and half for what I was told would be a free consultation. Not one person. So much as put a finger in my mouth and they had the audacity to charge my insurance 299.00. I was only in the presence of anyone of their staff for approximately 5 minutes. We are currently ..."

November 10, 2022

"I went into "Pleasant" Plains Dental today for my 1st, and only, visit with a massive toothache that won't allow me to eat or sleep. First thing was pay $25.00 for the exam, cool, no problem. I get an x-ray and wait a bit for the dentist to come in. He tells me I have to have 2 teeth extracted and I'm all for it just to end the pain. He leaves the room and someone else comes in and says the extraction ..."

September 10, 2020

"Very unpleasant experience. Had had several evaluations and xrays very recently. But when I needed to make an appt for a minor cavity...I was told that I had to schedule a consultation first...stated I'd have several lately yet staff adamantly refused to assist...very uncaring staff...on a power trip and very bossy...lots of rules...disrespectful and deny assistance when their demands aren't met...also ..."

September 5, 2020

"Horrible disrespectful staff...very demanding and authoritative all money upfront or high interest payment plan.i was overbilled no apology...I was regular patient here...but always making me schedule unnecessary consultations before treatment and actually refused treatment before their many many rules were adhered to...dont waste your time here. Spoke to me very demeaning here"

September 5, 2020

"Terrible experience...bossy disrespectful staff...lots and lots of rules...all money upfront..paid off bill early but they never canceled payment plan..Overbilled $700 before I caught it...no apology. They're on a power trip...refund check in the mail I'm told...I will pursue legal action if not received...really dont go here...the nice waiting area gives off nice impression..but staff is horrible"

September 5, 2020

"I arrived for my 4:00 appointment on time, but I wasn’t taken in until 4:15. I sat in the dentist chair until 5:00. It was then the dentist came in and spent about seven minutes going over a procedure. Just discussion. At 5:35 a girl came in to go over the cost of the procedure. I actually am very patient about waiting, but my complaint is that no one acknowledged the amount of time I spent waiting ..."

August 3, 2020

"On Saturday, I had an emergency dental issue. I am an existing patient at the practice and my insurance has not changed since the last time I was there. I even logged into my delta dental account to show the coverage on the procedure I was having done and all my qualifying information. I asked her if she could print it out and give the insurance person a copy who would be in Monday. She said unfortunately ..."

October 15, 2019

"I have been to many dentists in the area and none compare to the kindness and gentleness this office offers. So happy I found this office. The staff and Dr Ernst are all amazing!"

February 14, 2019

"Very professional and friendly staff. The atmosphere is so comfy and everyone feels like your friend. Definitely recommend them all my family and friends"

February 14, 2019

"Went in for my appointment that was set 2 months ago, and they said My appointment isn't until next week. I gave them the appointment card and they said someone made a mistake. On top of that they said My insurance is not part of there network. Why did they not say something when my wife had her work done. Two months of wasted time ! Not Happy!"

March 17, 2018

"Very pleased with Pleasant plans dental! Had a root canal few days ago and it was the most pleasant appointment I ever had! The injection was painless since we all know that's the scariest thing ever! Thank you to Dr.Ernst and staff! Y'all are awesome!"

August 9, 2017

"I visited Pleasant Plains Dentistry for the very 1st time today. I needed some major work done & had seen 3 other dentists in the past year to get "opinions" & I was not satisfied with any of their proposals. Basically because of the "plan" & "price". I was very impressed with the prompt attention I received ... the office atmosphere, the knowledge of the person who helped me, & Dr. "K's" plan for ..."

July 1, 2017

"My daughter went to Pleasant Plains last Saturday. Her last dental cleaning was 9 months ago. She was told by dentist, after a painful cleaning, that she had 7 cavaties. When she got c to front, it became 9 cavaties. She was strongly encouraged to open a care credit account and immediately spend $1489. Luckily, she thought this seemed very unlikely and returned to normal great dentist. I might ..."

April 21, 2017

"After YEARS of searching for a dental office that offered all the components of good service that I was looking for (friendly, caring staff; accurate bookkeeping with no unexpected surprises; state of the art equipment; accommodating appointments especially in emergency situations; and most importantly anot absolutely fantastic dentist). I have recommended Dr. Ernst to all my friends and family ..."

October 26, 2015

"Pleasant Plains Dental is, hands down, the only dentist I will ever go to from here on out. I will recommend it to everyone I know. My experience with dentists have been awful, but this place and the people that work there have changed my perspective on how anxious I used to be about these visits. First off, the atmosphere is outstanding. You walk in and do not feel like you are in a dental office. ..."

September 18, 2015

"It was the best dentist visit I've ever had. These guys will be the only dentist I ever go to again."

September 12, 2015

"The office is beautiful, like home very comfortable. I came previously because of pain, was referred out for a root canal- my tooth was special-the doctor said so. At this visit I waited a while but his assistant came out and explained she was running behind. Really nice staff and the Doctor is very smart. I will not go any where but here. Thank you Pleasant plains dental for helping my special tooth. ..."

June 27, 2015

"My experience was wonderful @ Pleasant Plains Dental yesterday.. I have not had good experiences in the past with other dentist. Dr Ernst, I have never met him before, but he listened to my concerns and came up with a plan. I now can not *wait * to have all my dental needs taken care of. I had been looking for a new dentist. I am glad you place pictures of your staff. I love Sonya. When I saw she ..."