Pak Medical Group in New Braunfels, TX

Pak Medical Group

(22)

New Braunfels, TXPak Medical Group1762 E Common St New Braunfels, TX 78130

Pak Medical Group is a Group Practice with 1 Location. Currently Pak Medical Group's 14 physicians cover 8 specialty areas of medicine.

RATINGS AND REVIEWS

Pak Medical Group Rating

22 REVIEWs

Showing 1-20 of 22 reviews

"Total mess! Can’t keep a doctor, they come & go so you don’t have someone that ‘knows’ you. Some of the people answering the phone are rude & demeaning. How dare we bother them! Prescriptions not called in, referral to Hematoligist never sent. My last appt they refused to let me see the doctor because they said I owed $50 for a no-show. I refused to pay so left. A couple days later they called to ..."

April 15, 2025

"My doctor joined this group In New Braunsfels and I have had nothing but disaster trying to get my prescriptions renewed. Phone system and wait times are painfully poor and very slow. Really hate leaving my doctor but have lost confidence and will be leaving his care very soon. My wife is a patient too, and she is in total agreement. CVS pharmacists have complained to me openly about dealing with ..."

April 14, 2025

"This is by far the WORST MEDICAL CLINIC IN TEXAS! My doctor resigned and he is one of many who couldn't take the abuse anymore. They are the absolute worst for communication, patient services, accommodation and all around competence. If your doctor has resigned, or been let go to their "breaking policies"! don't expect them to accommodate the you at all! So, if you need refills, or information regarding ..."

January 23, 2025

"Horrible practice. The Dr. Himself was nice, but everything else is awful. Save yourself the trouble and use a different clinic. I've had issues with the billing department- charging for no-shows when THEY cancelled the appointment. Then they say they're callingthe meds in, and the referral was never sent. When I try to call them, I leave a message for them to call me back, and I never get called ..."

September 25, 2024

"With Dr. Buchanan leaving we will be investigating other options as he was the reason we were coming to PAK. He was excellent !!"

September 24, 2024

"caused me to lose all control over my body 4 over 8 months. Still struggling to get my strength up which will never be what it was. That was over a yr and 1/2 ago. NOW THIS! There is no way this co should get away w treating elderly or any patients as they have. I doubt this will be able to stay up or be completed, but I'm upset & don't want anyone to get in the same position I'm in now."

July 30, 2024

"Some Rent a Doc, via phone prescribed me an incredibly unnecessary/strong antibiotics which along w my other prescription could have been fatal..It did cause me to lose all control over my body 4 over 8 months. Still struggling to get my strength up which will never be what it was. That was over a yr and 1/2 ago."

July 30, 2024

"This is absolutely inexcusable & if I wasn't so busy trying to replace my Dr"s who vanished w/o so much as a word, I would be research any legal ramifications for neglect, you can't leave people in the middle of their treatments without medication or references. Dr Wofford was the best Dr Ive ever had. If he left w/o enough time 2 make sure his patients were all notified, then he had good reason. ..."

July 30, 2024

"PAK Medical Group has become a nightmare to get quality medical care. They have the nerve to have a banner claiming voted #1 choice. My wife and I have maintenance medication we been on for years in need of refills. H-E-B pharmacy tried several attempts faxing over the renewal request but they said they never received an authorization to refill. 3 attempts me calling the PAK customer service all said ..."

July 24, 2024

"PAK medical group has ruined my Doctors office. I'm keeping their name out of it as to not to tarnish their name but the doctor is great. But everyone associated with this company is absolutely awful. The receptionist at the office should never work in customer service again, EVER."

July 4, 2024

"My Dr is leaving PAK Medical Group, and PAK refuses to assign me a new doctor within their system. So, I am on my own to find another doctor accepting new patients—inexcusable, PAK Medical Group."

June 6, 2024

"Dr. Wofford gets 5 stars, BUT the scheduling and everything else is a mess. We started with PAK 5 years ago and it was great. Then they got voted "Best in New Braunfels" and it went down hill from there with everyone wanting to be a PAK patient. (Beware voting for your Dr. on those polls!). Now they've been bought by Innovacare and it's even worse. I called yesterday to make an appt. and found ..."

June 5, 2024

"Worst experience ever. I love my Primary Care Dr. Bartay, but PAK is the WORST medical group I've seen in my 30 years of experience with Healthcare both mine and my parents. I have been trying to work on a referral for physical therapy for 2 months and they keep sending it to the wrong people with the wrong body parts. They use a bunch of people overseas and the left hand does not know what the right ..."

June 4, 2024

"NP left, say they wrote and sent a letter . Not received. I even called morning of my appointment and no one advised me NOT TO COME IN!!! Again, nightmare to get anything outside of an office visit taken care of. Organizational nightmare. And now this? Done w PAK"

April 29, 2024

"Some of the medical facility administration clerks, who schedule appointments, need a lot of customer service training, to include understanding two-way communication procedures. The ladies I spoke with didn't listen to my questions. It appears they just want to get off the phone. Horrible! My primary care nurse (Christina Mortenson) started out very compassionate, knowledgeable, and dedicated ..."

January 18, 2024

"I couldn’t agree more with what everyone is saying! This office is horrible and the ONLY reason I was there was for Dr Hickson! Im sick to my stomach that she is gone. I am hoping she will stay in practice SOMEWHERE! She’s the best dr I’ve ever seen and I will NOT stay with PAK Medical."

January 16, 2024

"It is very difficult to communicate with anyone at Pak Medical Group. If you call, the person who may eventually answer after going through their “menu” is probably in Florida or some other state and can only leave a message for you. It’s ridiculous. Thankfully, my wonderful Doctor, Dr Lori Hickson, recently left the Pak Group which means I am now free to dump them. Dr Hickson was the only reason ..."

January 11, 2024

"Bureaucratic nightmare, Rude, condescending and unresponsive. Several issues with their service. Most recently I experienced a respiratory issue and called for an appointment. They said they would have to get back to me, which they never did. I called again and asked to speak to the front desk. They wouldn’t let me do that. Never heard back. Talk about poor service."

January 7, 2024

"Thumbs down?????? since you let Lori Hickson go Many of us are going someplace else"

January 3, 2024

"Why did you fire Dr Hickson? She has been my wife and my Internist for 10 years. She is without a doubt the BEST internal medicine doctor that I’ve had in my life. The problem with your clinic is a dysfunctional line of communication . Word around town is that Dr Pak had already sold his N B clinic, as he similarly did in San Antonio. His practice of doing this is very disruptive to people’s lives; ..."