Katzen Eye Group in Abingdon, MD

Katzen Eye Group

(7)

Abingdon, MDKatzen Eye Group3401 Box Hill Corporate Center Dr Ste 202 Abingdon, MD 21009

Katzen Eye Group is a Group Practice with 7 Locations. Currently Katzen Eye Group's 38 physicians cover 9 specialty areas of medicine.

RATINGS AND REVIEWS

Katzen Eye Group Rating

7 REVIEWs

Showing 1-7 of 7 reviews

"Very long wait for everything. High volume of patients and impersonal. An employee clearly had not had enough training to do what she was required to do (determine cost based on benefits.) Optometrist was hard to hear/understand Restroom has no sign on the door and you will have to ask for a key to use it.."

April 9, 2025

"Oh okay literally on hold right now and had to google to see if it was just me because this is ridiculous! The staff here are rude the facility is disorganized. The last time I was here I was told that I couldn't receive my prescription for my contacts until I purchased the lenses through them first. I work for medical records and that's against the law. Yeah I'm moving forward. I only came here because ..."

February 26, 2024

"the customer service/front desk staff are the absolute worse I've ever encountered. they ignore you when youre waiting to check out, they duck their head down behind the high counter so they cant see you. when you try to call for any reason you never get thru, if you do and can leave a message no one ever calls back, they never respond to messages on the portal either. I have been trying for almost ..."

February 18, 2024

"I have been trying to get the correct contact prescription signed for weeks. No one in the optical department answers the phone and the voicemail is full. When I do manage to reach a human, they assure me they will take care of it. Still nothing. No response from the doctor in the patient portal, either. They happily collected my extra contact lens fee as a part of my exam, though!"

February 15, 2024

"Would not recommend this place. Customer service sucks and canceled my procedure on a Monday. Was contacted by phone on Friday for canceled appt. I missed the call no message left ( I didn’t have a voicemail set up) they could of tried to call back but didn’t. Showed up for appt on Monday said doctor canceled all his clinics and they were notified on Friday for that by doctor. Asked what do we do ..."

April 17, 2023

"Inexcusable customer service is a nice way to put it. DO NOT GO HERE! I wish I had read online reviews first. Eye exam experience okay BUT my prescription was not correct and even when I went back a second time, my prescription was too strong. I took both pairs of glasses (unfortunately I also ordered prescription sunglasses) and will take them elsewhere to have done correctly. A very expensive ..."

February 2, 2023

"Inexcusable customer service in the optical department. Repeatedly calling to ask if my Rx glasses are ready for pick-up but no one ever answers the phone. They’re answering service says they’ll call you back, but they never do. This is not the first time this has occurred.. I’m only staying because of Dr. Loskot who successfully treated my dry eyes, Seriously considering going elsewhere for glasses ..."