University Medical Center
Overview
Patient Experience
Source: HCAHPS Survey - September 30, 2025
76% Rated the hospital 9 or 10 overall
78% Would definitely recommend this hospital
Patients rate care transition and responsiveness of staff above the national average. The area for the hospital to improve is cleanliness which trails the national average by 4 points.
Strength
Strength- Care transition
- Responsiveness of staff
Watch Area
- Cleanliness
Rankings for University Medical Center
National average- Communication with doctorsBelow average-2%78%. National average 80%
- Communication about medicationsAverage1%63%. National average 62%
- Care transitionAbove average6%55%. National average 49%
- Communication with nursesAverage-1%79%. National average 80%
- Responsiveness of staffAbove average6%67%. National average 61%
- Discharge informationAverage0%86%. National average 86%
- CleanlinessBelow average-4%70%. National average 74%
- Quietness at nightBelow average-2%57%. National average 59%
Based on 601 completed surveys (14% response rate)
Physicians At University Medical Center
Showing 21-30 of 743 Physicians
Select a specialty below to see hospital physicians by specialty. Includes featured providers.
Specialties
746 practicing physicians across 56 specialties are affiliated with this hospital.
Locations
Ratings and Reviews
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Patient Satisfaction Poll
Would you recommend this hospital to other patients?
Did the doctors at this hospital listen to your medical concerns?
Did doctors from this hospital follow-up with you after your initial visit?
Did the hospital give you clear instructions for recovering at home afterwards?
Were the facilities at this hospital kept clean?
Frequently Asked Questions
- Where is University Medical Center located?
- University Medical Center is located at 602 Indiana Ave, Lubbock, TX, 79415.
- What is University Medical Center's phone number?
- The contact number for University Medical Center is (806) 775-8200.
- Has University Medical Center won any recent awards from WebMD?
- No, University Medical Center has not received any WebMD Choice awards.
- What specialties are available at University Medical Center?
- There are 746 practicing providers across 56 specialties working at University Medical Center. Top specialties include Family Medicine, Internal Medicine, Pediatrics, Diagnostic Radiology, Surgery.
- How do I schedule an Initial Appointment at University Medical Center?
- You can call (806) 775-8200 to schedule an appointment at University Medical Center or you can call any of the providers listed under "Physicians At This Hospital".
- Does University Medical Center accept my insurance plan?
- To verify if your insurance is accepted, you can call University Medical Center at (806) 775-8200.
- How can I share my experience after visiting University Medical Center?
- To leave feedback about University Medical Center, you can use the "Write a Review" button or link on this profile. Submit your rating and comments about your visit. Your feedback assists other patients in selecting a hospital that meets their needs.