WebMD Reputation Management

The Snapshot LBV Scores pane reports your business’s Local Brand Visibility (LBV) score.

The overall LBV score is an aggregate metric of the most important data on your business’s reputation and search engine findability. Scores higher than 70 are considered industry leading. The subordinate numbers listed on the right are scores for Reviews, Listings, Search, and Competitors.

You’ll find the reviews your customers have posted about your business on the Reviews page.

To find the Reviews page, follow these steps:

1. Login to your WebMD account in LocationHQ.
2. Go to Reputation > Reviews to display the Reviews page.

On the Reviews page, you can filter the reviews report to find specific types of reviews using the Global Filter, accessible from the three-layer icon in the upper right.

You can search for specific accounts, groups, or locations, or, through the Page Filters, search for specific providers.

On the Page Filters, you can also filter for a specific time duration or create a custom time range. Using the Ratings filter, you can select by star rating or on whether the business has been recommended or not.

Use the Advanced Filter to find reviews based on:

• With Responses, Without Responses—Whether the review’s been responded to
• With Notes, Without Notes—Whether anyone left a note
• With Text, Without Text—Whether there is any text in the review
• With Image, Without Image—Whether an image is included
• Removed Reviews, Filtered Reviews—Whether they’ve been removed or filtered
• With Responding Enabled—Whether responses can be published directly from LocationHQ
• With a Response Pending Approval—Whether response is pending
• With New Non-Business Response—Whether a new non-business response has been added

On the upper left of the Reviews page, you can sort by Date Created, Date Updated, Provider, or Rating. You can also sort in ascending or descending order.

You can respond to reviews in multiple ways.

• Manually typing your response
• Using the “Suggest” button that will populate a response based on the star rating of the review
• You can use a Template. To save your own templates you can clithe settings cog next to the “Select Template” dropdown.

Review Builder is a tool to collect customer feedback on your locations by sending survey feedback requests by email or text messages.

You customize feedback campaigns and manage them from the Reputation > Review Builder page. You can also embed a widget that displays your reviews on your website or store pages

Review Builder is available to customers with the Reputation Premium Package.

To create a new campaign, follow these steps:

1. Login to your WebMD account in LocationHQ.
2. Go to Reputation > Review Builder.
3. Select + Add New Campaign.

4. In Campaign Name, enter a name for your campaign.
5. Ensure your location is selected.

6. From Select Form, choose a template for your survey. You can create a new one or select a pre-existing template to edit or copy. In the example, we made a copy of the Simple Form and edited it.

7. In the Options dialog box, give your form a Title, select a color theme, and customize the Heading, Rating Question, Detail Question, and Submit Text, if desired. You can also select Visibility for your survey. If you select Shared, anyone on your account can use the campaign content. If you select Private, only you and the account Admins have access.
8. Select Preview Thank-You Page to view the thank you message. If you’d like to edit the text of the message, select Edit Thank-You Page to edit within the HTML.
9. Select Save Changes. If you need to revise the landing page or thank you page later, return to Select a Form on the Add Campaign page, and on the Select a Form page, select the down caret to select Edit.

1. In the Delivery Methods section of the Add Campaign page, select the delivery methods you’d like. (Delivery Method 1 and Delivery Method 2 appear by default. If you’d like to add more than two for complex drip campaigns, select Add Delivery Method at the bottom of the Add Campaign page).
2. For email delivery, select Email for the Delivery Via option. Provide the Sender Email, Email Sender Name, Email Subject, and select whether to send immediately or at a scheduled date and time. If you choose to send immediately, the email is sent as soon as you finish adding contacts and select Save.

3. For text delivery, select SMS for the Delivery Via option. Provide the Message Body and select whether to send immediately or at a scheduled date and time.
4. If you choose to send immediately, the message is sent as soon as you finish adding contacts and select Save.
   • Select Select Template to select or create an email template. You can customize the email template using the Options form or by selecting Edit to use HTML to customize. Select the question mark toggle to the right of the tab bar to display a detailed Template Customization help page.
   • Select Save to save your changes made on the Email Options form, including changes to the HTML.
5. Select whether you’d like to Limit One Review Per Contact. If you don’t limit the number of reviews per contact, you can opt to keep only the most recent review.
6. Select Save to complete the Add Campaign page

To add your credentials follow the steps below:

1. Login to your WebMD account.
2. Go to Settings (cog in upper right) > Third-Party Credentials.
3. Select +Add Credential to display the list of possible third-party providers for which you can add credentials. Select the one you need.
4. WebMD sends you to the provider’s site that you’ve selected. Follow the steps requested to provide credentials.
5. The provider’s site will give you a success notification online before returning you to the WebMD site. You can also see that your credentials and their expiration date will appear in the Credential List.

To update information for your location, follow these steps:

1. Login to your WebMD account.
2. Go to Locations > Locations to display the Locations page.
3. Select or find the location you want to edit to display the Location Details page.
4. On the Location Details page, go through the relevant tabs to either add information and delete or update obsolete information.
5. When you’re satisfied, select Save. After your changes have add information and delete or update obsolete information.

Follow these steps to set up the hours. In our example, we’re setting up winter holiday hours:

1. Login to your WebMD account.
2. Go to Locations > Locations to display the Locations page.
3. Select a location for which you want to set up the holiday hours to display the Location Details page. If you want to set up hours for more than one location at once, select each location by ticking the box next to the locations.
4. Select the Hours tab.

5. Select the plus-sign icon under Special/Holiday hours.
6. Enter the dates and hours you need to change. Select the plus-sign icon for each date you need to change.
7. Select Save when you’ve finished. You’ll see a success message, and the changes take effect a short time afterwards.

To schedule an update to your working hours, follow these steps:

1. Login to your WebMD account.
2. Go to Locations > Locations to display the Locations page.
3. Select a location for which you want to set up the holiday hours to you want to update hours and place a tick in the box left of the name(s)

4. Select Schedule Update to display the Scheduled Updates Details page.

5. On the Schedule tab, in Schedule Name, enter a name for the update.
6. In Date, enter the date you’d like the new schedule to begin.
7. In Time, enter the time for the new schedule to begin.

8. On the Locations tab, select the locations you want to update.
9. On the Hours tabs, select new hours that apply.
10. Then select Review & Save to review the changes.
11. On completion, select Save. Scheduled updates show up on the Scheduled Updates page.

To view competitors for a location, follow these steps:

1. Login to your WebMD account.
2. Go to Locations > Locations to display the Locations page.
3. On the Locations page, hover over the location for which you want to manage competitors. The Refresh icon (circular arrows) and the View Competitor icon (binocular) icons appear.

4. Select the View Competitor icon to display the Local Competitor Manager page.
5. To see listing details about a competitor, including Address, and Phone number, select the Edit icon (pencil).