Frequently Asked Questions

We accept all major credit cards (Visa, Mastercard, AMEX, Discover).

The 6 month opt-out period (trial) gives customers time to learn how our system works and assess if it’s the right fit for improving the communications and marketing efforts for their business. While it is called a “trial” period, customers will still be charged the monthly amount for the product. 

We offer a 12-month contract agreement. If you don’t opt out within the first 6-month period of your contract, you are liable for the entire 12 month length of the agreement (6 month of trial + 12 month in contract). After the 12 months, the contract agreement will automatically renew on a month-to-month basis, unless you give us written notice of the cancellation.

Multiple charges tend to occur when the credit card on file is maxed out, expired, or invalid, and therefore cannot process charges when they are supposed to run. As soon as the card’s balance returns to normal or as soon as it is updated, billing will resume and any outstanding balances will be automatically charged. 

For example: November subscription was not processing on November 1. Then the December subscription doesn’t charge on December 1. On December 10, we try to charge the credit card again for both charges and find that they were able to process on this day.

If the credit card is declined on the first attempt, we will automatically attempt to bill it two more times. After the three attempts, your card will no longer be charged. 

If you need to update your billing information for any reason, please call us at 1-310-622-9191 ext 5.

The setup fee will vary depending on the product/package that the client signs up for. These fees are related to the design and labor while setting up the product. 

Customers are automatically emailed invoices. Billing will email invoices to the primary owner’s email address unless a request has been made to email invoices to a different email address.

 If I have received notice about a credit or refund, when can I expect to see reimbursement?

After we credit a charge, it normally takes 1 to 2 billing cycles. 

• You may not see the credit or refund on your invoice, but you will be notified by email.
• If you are a dental customer billed through Henry Schein, you will receive reimbursement through Henry Schein. 

A credit is an amount placed on your account. Once you have been notified by email, the amount will go towards the invoice that follows. 

A refund is an amount that has been issued back to you. If you were charged by credit card, the amount will be issued back to the card in question. If you were charged by check (Net 10), the amount will be issued back to you by check.

​If you need to update your billing information for any reason, please call us at 1-310-622-9191 ext 5. Another option is to have the billing team update it in our system by emailing us at [email protected].

Customers will be billed depending on their subscription. If you have any inquires on your billing date, please contact finance at [email protected] or 1-310-622-9191 ext 5.