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OVERVIEW

Dr. Ely graduated with a Microbiology degree from the University of Florida then went on to complete dental school at UF.She was in the dental field as a dental hygienist for 11 years prior to returning to school. She and her husband, Troy, have one daughter and one son. She is an avid Florida Gator fan and has a room in her house dedicated to the Gators! She enjoys spending time with her family and friends, meeting new people, and enjoying a variety of outdoor activities.

PATIENT'S PERSPECTIVE

Takes time to answer my questions
Provides follow-up as needed
Office cleanliness

Based on patient feedback.

RATINGS AND REVIEWS

Dr. Ely's Rating
3.5
Patient Perspective
3.0 Explains conditions and treatments
5.0 Takes time to answer my questions
5.0 Provides follow-up as needed
Office Rating
Showing ratings for:
4140 NW 27th Ln Ste H, Gainesville, FL, 32606
n/a Average office wait time
5.0 Office cleanliness
2.0 Courteous staff
3.0 Scheduling flexibility
4140 NW 27th Ln Ste H
Gainesville, FL, 32606
1 REVIEWS
Showing 1-1 of 1 review
"My family and I had been happy patients of Dr Ely and staff for over 10 years when I recently changed jobs, and subsequently my insurance changed to Delta Dental. Since Dr Ely was not considered an in-network dentist with my new insurance I called the office to cancel my upcoming routine cleaning appointments for my son and me. I spoke to "Jerralyn" (sp?), who said NOT to worry about being out of network because Dr.Ely still "took" Delta Dental and the "ONLY DIFFERENCE" would be that I would have to pay the costs first, then I would "simply be reimbursed" by my insurance carrier once they processed the claim. Hearing this reassurance, I kept the appointment for me and my son. After the routine cleaning I was told the cost would be $345.14 which, though seemingly expensive, would only be acceptable if these were not out of pocket costs. I was ONCE AGAIN, reassured that I was only "fronting" the money until the claim was processed and I would be COMPLETELY REIMBURSED. I have NEVER had ...
to pay out of pocket for a routine cleaning so asked Jerralyn very specifically at the counter *before* I paid. She kept assuring me that it would "all come out in the wash" when the claim was reimbursed. Fast forward to a month later and my insurance company says they are reimbursing me for *$181.80* for the two cleanings - NOT $345.14, as promised by Dr. Ely's office. This shorts me $163.34!!! When I questioned the insurance company, they said I should check with Dr. Ely's office to make sure they coded everything correctly. I called and spoke, once again, to Jerralyn who, after hearing the debacle, immediately backed away from her original story and apologized that "I MISUNDERSTOOD HER!!" She now claims that the office doesn't take Delta and would have only told me that I'd be reimbursed for the insurance company's costs - NOT the full amount charged as I was DEFINITELY advised on several occasions. I am not "new" to claims and benefits, which is why I asked on SEVERAL occasions for confirmation that I would not be paying any out of pocket costs. Why would I?? There are several other dentists that can perform a routine cleaning that won't cost me $163! I only went back to Dr. Ely because of the relationship I *thought* we had for over 10+ years. So sad that Jerralyn was more interested in getting that extra $163 instead of being forthright and providing an honest answer so I could have chosen to go elsewhere. "
Read more
  • June 7, 2021

LOCATIONS

4140 NW 27th Ln Ste H
Gainesville, FL, 32606

SPECIALTIES

DENTAL PLANS ACCEPTED (5)

This dentist accepts the following plans. This may include dental insurance as well as dental savings plans, an affordable alternative to dental insurance. With a dental savings plan, members can save 10-60% at the dentist. Click here to learn more.

SIMILAR PROVIDERS

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