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OVERVIEW

Dr. Masri graduated from the Case Western Reserve University. He works in Livonia, MI and specializes in Orthodontics and General Dentistry.

PATIENT'S PERSPECTIVE

Office cleanliness

Based on patient feedback. Read the reviews

RATINGS AND REVIEWS

Dr. Masri's Rating
2 Ratings with 2 Reviews
Patient Perspective
2.0 Explains conditions and treatments
1.0 Takes time to answer my questions
1.5 Provides follow-up as needed
Office Rating
Showing ratings for:
15230 Levan Rd, Livonia, MI, 48154
n/a Average office wait time
5.0 Office cleanliness
2.0 Courteous staff
3.0 Scheduling flexibility
Masri Orthodontics
15230 Levan Rd
Livonia, MI, 48154
2 REVIEWS
Showing 1-2 of 2 reviews
"If your approach to your orthodontic needs is "get it done, I don't care how", you're at the right place with Nawaf Masri. For anyone who wants to understand what will be the course of treatment and why, I strongly advise to avoid him. I'm seeking orthodontic treatment as an adult. Dr Masri acted like he was doing me a favor, not providing a service. None of my questions were answered. His is the only office I know of that requests for the (clear aligner) treatment to be paid for prior to making a scan and presenting the projected results. The staff has a below average work ethic. All my interactions with them, besides the intake, ranged from unpleasant to rude. The team openly discusses and complains about their boss (Masri). Despite my repeated attempts to get clarification on the treatment plan, they were unable to provide details or arrange for a talk with the orthodontist."
  • November 7, 2022
"If you like paying more and being treated unfairly this is the perfect place for you! Out of the three years of being a patient here I never felt welcomed. As a healthcare professional myself I know that the most important thing is the PATIENT. As for the treatment on my teeth after taking the braces off Dr. Masri and I had a mutual agreement on an active retainer to fix minor issues in regards to my teeth. He made false promises and I have never met someone so unprofessional as a healthcare owner/business owner. After wearing these active retainers and informing them it’s not working on my teeth to fix this minor issue and voicing my opinions on how I felt in regards to the staff, and that I felt they have been rude to me and that when I got my braces off I wasn’t given pictures of the before and after nor did I get a copy of my treatment plan. The response I get from the OWNER himself, “first off we don’t give out the portfolios and “rude” that’s such a strong word no one in here is ...
rude maybe you are the issue, maybe you need to learn how to be nicer, and maybe if you were nice things would go your way, what do you need a red carpet?” I did not realize that as a patient I am unable to express myself without the owner being overly dramatic and unprofessional. Also, did I mention that the tech was grabbing onto my neck so aggressively telling me I need to stop moving all in front of the owner who claims he has a perfect staff! I never experienced this much harassment in a place that is supposed to be very professional. It just gets better, after all of that nonsense that happened Dr. Masri takes my active retainers and throws them in the trash while I wasn’t looking. I asked the tech where did they go, and she states, “those are not to be worn anymore they will mess up your teeth”. Yeah cause I am so oblivious and dumb I don’t know the real reason as to why you guys threw it out... he threw it out because he wanted me to have impressions of my current smile and not have anything else to do with me and the active retainer as well as fixing my teeth anymore. I then over hear him speaking to the secretary saying, “why did you let her come back?” As for the second retainer I am supposed to pick up on Wednesday feel free to throw it out too because I am beyond disgusted and bewildered as to how everything was handled. I WOULD NOT recommend this place to anyone! I wish I could go back in time and take the referrals that I gave to this place back because they do not deserve it. "
Read more
  • October 19, 2020

LOCATIONS

Masri Orthodontics
15230 Levan Rd
Livonia, MI, 48154
Mon8:00 am - 6:00 pm
Tue8:00 am - 5:30 pm
Wed7:00 am - 5:00 pm
Thu7:00 am - 5:00 pm
Fri9:00 am - 1:00 pm
SatClosed
SunClosed
35200 Schoolcraft Rd
Livonia, MI, 48150

EDUCATION AND TRAINING

Dental School
Case Western Reserve University

INSURANCE PLANS ACCEPTED 

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SIMILAR PROVIDERS

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