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John Malcott

Dr. John Malcott, MD

Family Medicine

OVERVIEW

Dr. John Malcott is board certified in Family Medicine. His primary location of practice is Springfield Clinic Jacksonville.Top 10% Patient ExperienceThis provider ranks in the top 10% nationally in patient experience, based on scores from the "Care Provider Overall" question on surveys completed with Press Ganey.

PATIENT'S PERSPECTIVE

Takes time to answer my questions
Provides follow-up as needed

Based on patient feedback. Read the reviews

RATINGS AND REVIEWS

Dr. Malcott's Rating
21 Ratings with 1 Review
Patient Perspective
3.0 Explains conditions and treatments
4.5 Takes time to answer my questions
4.5 Provides follow-up as needed
Office Rating
Showing ratings for:
15 Founders Lane 1st Floor, Jacksonville, IL, 62650
n/a Average office wait time
n/a Office cleanliness
n/a Courteous staff
n/a Scheduling flexibility
15 Founders Lane 1st Floor
Jacksonville, IL, 62650
1 REVIEWS
Showing 1-1 of 1 review
"Just left Mallcotts office had a appointment to take care off my anxiety and depression! Well I walk in give all my information over because they have information from 10 years ago.. then ask for my insurance.. no one told me I must have this Springfield clinic has always had it on file ! So I messaged my wife my phone being on 1% 50 miles from home told the lady she is sending it hold tight she insisted on making a smart comment I thought was your girlfriend I said we are engaged! But that’s none of your business! Then susan walks out of the room as my insurance card came through text so I look over to bryanna and ask her to look over my insurance card before my phone dies! She said of coarse! “ oh you have meridian we can pull that up before I could even say thanks or that’s great the printer is fired up printing my information! WOW how simple! Susan comes back in the room I hand her the sheet of paper and she raises her voice at bryanna! “MIND YOUR OWN BUSINESS” ! I instantly felt ...
like a horrible person for even envolving bryanna! And I hope you you see this bryanna because you did not deserve that!!! So after I told susan to that it was not her fault I asked bryanna for help! I thought that was her job at the front desk! CAN YOU IMAGINE HOW HIGH MY ANNXIETY WAS AT THIS POINT?!?!?!? So I blow it off walk away sit in my seat waiting to be called back... they call me back to a room.. where they tell me we are not excepting you as a patient!!! ARE YOU KIDDING ME THIS IS A PLACE WHERE SOMONE COMES TO GET HELP WITH ANXIETY AND DEPRESSION AND YOU PUSHED ME OUT THE DOOR!! Because of Susan’s horsesh*^% attitude?!? Just so you know I came here to be a bigger part of my soon to be wife’s life my 4 baby girls life that is the only reason I came in there today my family is missing out on thing because of my problems! So what does a person with depression and anxiety do when their own doctor won’t even help them ?! I guess i just go home and let it consume my family MALCOTT BETTER FIX HIS CUSTOMER SERVICE BEFORE SOMEONE WITH NOTHING TO LIVE FOR WALKS OUT OF THERE AND KILLS THEIRSELF!! DUE TO REFUSING TREATMENT "
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  • June 11, 2020

LOCATIONS

15 Founders Lane 1st Floor
Jacksonville, IL, 62650
Mon8:00 am - 5:00 pm
Tue8:00 am - 5:00 pm
Wed8:00 am - 5:00 pm
Thu8:00 am - 5:00 pm
Fri8:00 am - 5:00 pm
SatClosed
SunClosed

SPECIALTIES

  • Family Medicine

INSURANCE PLANS ACCEPTED 

Please verify insurance information directly with your doctor's office as it may change frequently.

SIMILAR PROVIDERS

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