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Eleanor Bautista

Dr. Eleanor Bautista, MD

Internal Medicine

OVERVIEW

DuPage Medical Group is now Duly Health and Care. We have a singular focus - helping humans flourish. As the largest independent, multi-specialty physician-directed medical group in the Midwest with more than 900 primary care and specialty care physicians and more than 6,000 team members, in over 150 locations across Illinois and Indiana we are here to serve you in all aspects of your health and care journey. We are committed challenging the expected to deliver the extraordinary.

PATIENT'S PERSPECTIVE

Takes time to answer my questions
Provides follow-up as needed

Based on patient feedback. Read the reviews

AWARDS

WEBMD PREFERRED PROVIDER
preferred provider
Preferred Provider badge recognizes providers that are committed to transparency, responsiveness and great service to patients, and have earned a high patient satisfaction rating.

RATINGS AND REVIEWS

Dr. Bautista's Rating
14 Ratings with 1 Review
Patient Perspective
n/a Explains conditions and treatments
5.0 Takes time to answer my questions
4.0 Provides follow-up as needed
Office Rating
Showing ratings for:
1050 Essington Rd, Joliet, IL, 60435
n/a Average office wait time
n/a Office cleanliness
1.0 Courteous staff
n/a Scheduling flexibility
1050 Essington Rd
Joliet, IL, 60435
1 REVIEWS
Showing 1-1 of 1 review
"My experience with Dr. Bautista at Duly was wonderful for my short time with her as a patient. Her administrative staff, however, is rude, abrupt, and incompetent when it comes to dealing with insurance companies and policies. Being under Dr. Bautista’s care for a short month, I was informed that her network did not accept my insurance (even though her administrative staff member assured me 4 times that they do accept my insurance and was told by my insurance that she was in network). I only found out Dr. Bautista’s office did not accept my insurance when I began receiving bills from Duly and collection notices which are now under review by Duly Compliance. The administrative staff dropped the ball and did not file the proper paperwork with my insurance company to have one of my medical devices covered by insurance and then dropped the ball again by not sending in the appeal paperwork in a timely fashion, leaving the appeal to be denied. I was also never given the option for a continuum ...
of care while I researched for a healthcare replacement and was left without medical sensors I need as an uncontrolled, brittle diabetic, directly placing my health in jeopardy. Her office staff refused to answer patient advocates emails and phone calls within the Duly system, leaving my case unresolved and failed. My suggestion would be to make sure all staff at the office are properly trained, both in insurance policy and customer service relations. I do wish I was able to continue to see Dr. Bautista, but with how her staff treated my situation I do not trust them to advise me on the betterment of my healthcare. "
Read more
  • September 20, 2023

LOCATIONS

1050 Essington Rd
Joliet, IL, 60435
  • Accepting New Patients
  • Accepting New Patients

SPECIALTIES

EDUCATION AND TRAINING

Residency
St Francis Hosp Of Evanston, Internal Medicine
Graduated 0
St Francis Hospital Of Evanston
Graduated 0

INSURANCE PLANS ACCEPTED 

Please verify insurance information directly with your doctor's office as it may change frequently.

SIMILAR PROVIDERS

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