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OVERVIEW

Our office is open Monday and Thursday evenings until 8pm and Saturdays from 8:30am-12:30pm. If and emergency occurs when the office is closed please call 734-789-9355 or go to the nearest emergency room as soon as possible.

PATIENT'S PERSPECTIVE

Explains conditions and treatments

Based on patient feedback.

RATINGS AND REVIEWS

Dr. Patterson's Rating
Patient Perspective
4.0 Explains conditions and treatments
3.5 Takes time to answer my questions
3.0 Provides follow-up as needed
Office Rating
Showing ratings for:
25620 Gibraltar Rd, Flat Rock, MI, 48134
n/a Average office wait time
3.0 Office cleanliness
3.0 Courteous staff
2.0 Scheduling flexibility
Flat Rock Physicians
25620 Gibraltar Rd
Flat Rock, MI, 48134
1 REVIEWS
Showing 1-1 of 1 review
"Im not sure I've ever left a negative review before so bare with me as I try to get through this but hope to spare someone else what I endured today. First I want to say I have been a patient at this office many years starting with Dr.Fretz & switching to Dr.Browne after Fretz left. Both wonderful doctors & such wonderful nursing staff here as well. The office personnel unfortunately I cannot say the same. Over the years I have always just dealt with the being left on hold & forgotten or hung up on or rudeness, because I love Dr.Browne & the nurses. But what I endured today cannot be ignored. I can only hope Dr.Browne will see this herself but it's unlikely as I read some of the responses to other bad reviews below it appears the office staff is certainly the ones reading & replying based on the unprofessional & rude replies I see. I hope and pray that the calls in their office are recorded & that every bit of anything i said and that they said & did is recorded, otherwise they will likely ...
fabricate a story to protect them and their actions and its of course a simple case of he said she said that leads nowhere. But today I called the office & asked to make a new patient appt for my husband...the woman who answered asked to put me on hold & did...I waited 10mins with no pick up & had to hang up.....30mins or so later I tried again....the person who answered (becca) said "flat rock physicians this is Becca how can I help you?" And I said "I need to make a new patient appt for my husband" & she said "ok I need to place you on hold" & I said "ok..I was just on hold for 10mins though before & nobody came back" & she said "I'm sorry I need to place you on hold" and she did......5mins or so passes and someone else answers and says "flat rock physicians how can I help you?" & I said "yes I was on hold and as I told the other person I need to make a new patient appt for my husband" & she said "ok you'll need to talk to our new patient coordinator" and I said "ok...does that mean you're putting me on hold again?" And she said nothing and just put me on hold. Please keep in mind I said nothing rudely or raised my voice in anyway whatsoever which is why I PRAY they record their calls for proof...anyways the next person who answers spoke very quickly but called herself the office manager and said "we don't think you're a good fit for our office" and hung up on me. I was STUNNED and bewildered. 1st of all I am and have been for sometime a patient at that office and 2nd no professional person should ever handle something that way. I proceeded to call back and was transfered back to the office manager who repeated herself, would not let me say anything, and hung up again. I continued to call many times and the office just picked up and hung up over and over and over again. I was SHOCKED. Never in my life have I experienced anything like this. Since I live so close by and am quite desperate for my husband to get this appt as we believe he needs to be referred to a general surgeon, he is a USMC Combat OIF Infantry Veteran.... and I myself need continued care for things.... I live closeby and went into the office to try to resolve this since I literally could not call. When I arrived I was told dr browne was busy, I offered to wait, and then the office manager came out and gave me a dismissal from the office letter. I again was STUNNED. I have to assume they proceeded to fabricate a story to Dr.Browne and say I was belligerent or raising my voice or lord knows what they said to cover their tracks ans make theirnactions appear justified and make sure they do not get in trouble for their behavior and make sure I do not get the chance to share my experience and what happened to me. Everyone has bad days and perhaps they had just spoken to a rude patient or im not sure what caused this reaction from them and this mistreatment if me... Dr. Browne is very kind and a wonderful doctor and if only she maybe read some of these reviews I'm seeing she migh "
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  • May 24, 2024

LOCATIONS

25620 Gibraltar Rd
Flat Rock, MI, 48134
  • Accepting New Patients
  • Medicare Accepted
Mon9:00 am - 4:30 pm
Tue9:00 am - 4:30 pm
Wed9:00 am - 4:30 pm
Thu9:00 am - 4:30 pm
Fri9:00 am - 4:30 pm
Sat8:00 am - 12:00 pm
SunClosed
  • Accepting New Patients
  • Medicare Accepted
Detroit Medical Center Sports Medicine
28800 Ryan Rd Ste 120
Warren, MI, 48092
  • Accepting New Patients
  • Medicare Accepted
  • Medicaid Accepted
Mon8:00 am - 4:30 pm
Tue8:00 am - 4:30 pm
Wed8:00 am - 4:30 pm
Thu8:00 am - 4:30 pm
Fri8:00 am - 4:30 pm
SatClosed
SunClosed
  • Accepting New Patients
  • Medicare Accepted
  • Medicaid Accepted
Henry Ford Macomb Hospital
15855 19 Mile Rd
Clinton Township, MI, 48038
2333 Biddle Ave
Wyandotte, MI, 48192
Beaumont Hospital Trenton
5450 Fort St
Trenton, MI, 48183

CONDITIONS TREATED

EDUCATION AND TRAINING

Medical School
A T Still University Kirksville College Of Osteopathic Medicine
Graduated 1994

INSURANCE PLANS ACCEPTED  (52)

Please verify insurance information directly with your doctor's office as it may change frequently.
  • BCBS Blue Card PPO
  • UHC Navigate POS
  • Aetna Choice POS II
  • Humana ChoiceCare Network PPO
  • CIGNA Open Access Plus
  • UHC Choice Plus POS
  • CIGNA PPO
  • Aetna Signature Administrators PPO
  • BCBS MI Blue Care Network HMO Group Enrollees
  • PHCS PPO
  • PriorityHealth HMO
  • First Health PPO
  • BCBS IL PPO
  • CIGNA HMO
  • PriorityHealth Priority PPO
  • Humana Choice POS
  • HAP HMO Full Network
  • UHC Navigate HMO
  • Multiplan PPO
  • BCBS MI PPO Plans Group Enrollees
  • HAP Preferred PPO
  • Aetna Managed Choice POS Open Access
  • UHC Options PPO
  • Anthem Blue Access PPO
  • Anthem Blue Preferred HMO
  • Anthem Blue Preferred Plus POS
  • Aexcel PPO
  • Blue Care Network HMO - Group Enrollees
  • Blue Care Network PCP Focus Network HMO
  • Blue Cross Premier PPO
  • MEDICA CHOICE WITH UNITEDHEALTHC
  • PPO Plans - Group Enrollees
  • Priority Health HMO
  • UHC NAVIGATE PLUS POS
  • UHC Nexus Open Access
  • Aetna Elect Choice EPO Open Access
  • Aetna Innovation Health Aetna Premier Care Network Plus
  • Aetna Open Choice PPO
  • BCBS MI Blue Care Network PCP Focus Network HMO
  • BCBS MI Blue Cross Preferred
  • BCBS MI Blue Cross Premier PPO
  • BCBS MI Blue Cross Select
  • HAP HMO
  • Humana / ChoiceCare Network PPO
  • Humana/ChoiceCare+ Network PPO
  • Medica Choice With UHC
  • PriorityHealth MyPriority HMO Gold
  • PriorityHealth PriorityHMO
  • HAP PPO
  • Humana Preferred PPO
  • Molina Marketplace MI
  • PriorityHealth MyPriority HMO

SIMILAR PROVIDERS

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