"We have moved and are owed a refund for ortho services from cypress dentistry and orthodontics which is managed by pacific dental. We began to pay in advance for services that where not rendered. 500.00 dollars worth of payments is supposed to be refunded back to me. I have been extremely patient and gracious for two months. After following up with Jessica the office manager 3 times I have yet to receive a refund and was told that a check was cut for one payment but not the other 3 due to a different system being used for the previous payments. Jessica has become rude dismissive and flippant in our most recent follow up regarding this matter. This office certainly had no problem taking the funds from my account. Almost 3 months is entirely to long to wait for a refund. I regret choosing this office for our ortho and dental care. I have reached out to pacific dental complaint department as it is clear that the office manager and cypress dentistry is engaged in unethical practices keeping ...money for services that have not been rendered. My next step is to file a complaint with the dental board and bbb. "Read more
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