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FEATURED REVIEW

OVERVIEW

Dr. Carol Aiken holds degrees from the University of Michigan and the University of Detroit dental schools. She has extensive post-doctoral training, especially in restorative, cosmetic and implant dentistry. Dr. Carol Aiken has been in practice in the Financial District for over twenty years.

PATIENT'S PERSPECTIVE

Explains conditions and treatments
Takes time to answer my questions
Provides follow-up as needed
Office cleanliness

Based on patient feedback.

RATINGS AND REVIEWS

Dr. Aiken's Rating
Patient Perspective
5.0 Explains conditions and treatments
5.0 Takes time to answer my questions
5.0 Provides follow-up as needed
Office Rating
Showing ratings for:
77 Franklin St Ste 808, Boston, MA, 02110
n/a Average office wait time
5.0 Office cleanliness
5.0 Courteous staff
4.0 Scheduling flexibility
77 Franklin St Ste 808
Boston, MA, 02110
236 REVIEWS
Showing 1-20 of 236 reviews
"I am someone who neglected my dental health for years. It was bad. It was partially due to CSA and other SA related trauma. For some people, SA leads to poor hygiene habits, e.g. issues showering on a regular schedule. I did not brush my teeth regularly, to put it lightly. My teeth hurt. I knew I needed to get help. Carol Aiken and her team focused on solutions and future prevention of problems, rather than shaming me for my past. I was open about my past (to explain why I had the issue, and that I'm not afraid of dentists) and they understood exactly what I was talking about. Carol gave me a quote as well as the plan of attack for filling my cavities. She followed the plan to a T and not only took care of the issues she'd identified, but kept an eye out for any issues that were worsening. For instance, one cavity was getting worse at a much higher rate than another, so the priority order for the fillings was changed accordingly. I had to ask them a lot of basic shit that I didn't have ...
the life skills for. For example, how to brush my teeth properly in terms of technique. How to floss. How to hit the backs of my upper teeth which were the areas I had cavities in. They were not patronizing. They were patient and professional. "
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  • February 2, 2023
"Very friendly and professional!"
  • January 28, 2021
CA
Response from Dr. Carol Louise Aiken
We appreciate you taking your time to write a review about us. We are honored by your positive words. Our mission here is to provide the best dental environment possible, and thank you for telling us that you feel valued here. It is people like you who make our jobs so rewarding. From the team at Carol L. Aiken, DDS
"As always a pleasant experience. Very Professional and thorough. Dr. Aiken takes what could be a stressful visit and makes it fantastic. So fortunate to have her as my dentist. The team in the office is second to none. Thanks to all."
  • January 14, 2021
CA
Response from Dr. Carol Louise Aiken
We appreciate you taking your time to write a review about us. We are honored by your positive words. Our mission here is to provide the best dental environment possible, and thank you for telling us that you feel valued here. It is people like you who make our jobs so rewarding. From the team of Carol L. Aiken, DDS
"Dr. Aiken and her team are THE BEST! Had my cleaning appointment today. Post-pandemic. A bit scary....but they are clean, friendly and Covid-safe. As you sit in the chair listening to soothing music, you can hear how engaged Karen is with the patients. She's accommodating and patient. Dr. Aiken and Larry are a great team. Working together in tandem with quiet knowing. Making me feel so relaxed....if there is such a thing in a dental chair. HA! Definitely recommend them.
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • September 1, 2020
"Wonderful staff and dental provider. Everyone in the office is kind, caring and considerate. Dental care was provided with no physical discomfort.
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • August 17, 2020
"As always I was seen on time, explained each step along the way and received excellent professional and customer services by all staff. The office continuously exceeds my expectations.
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • August 13, 2020
"I'll continue going to Dr. Aiken's office for as long as I live in Massachusetts - I feel like my teeth are in good hands with Dr. Aiken, Larry, Karen, and Sunny (the pup). It's clear the team only wants the best for your teeth - and of course your health - and they make sure you understand the best way to take care of your smile. When I first started seeing Dr. Aiken I came from a less than stellar dentist who didn't take very good care of my teeth for 2 years; Dr. Aiken was quick to notice all the tooth decay and recommended immediate action. I wasn't sure how much my insurance would cover, and Karen was wonderful in helping me come up with the best way to pay for my out of pocket costs. Overall, the staff is incredibly friendly, caring, and knowledgable - I highly recommend Dr. Aiken and her team!
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • August 13, 2020
"I was concerned about going to the Dentist, for obvious reasons. I wore my mask but knew I would have to take it off once the cleaning started. Appropriate precautions were apparent as soon as I walked in the door. Everyone was masked up covering both nose and mouth. Plexiglas was in place for the receptionist. Dr. Aiken has worn a mask and shield, for years, when working, but the new masks were an obvious step up. They had me rinse with a solution of half hydrogen peroxide and water (kills germs and whitens your teeth, but I'm sure they are using it for the first reason). Once in the chair, other than thinking there were 2 astronauts looking in my mouth, everything went forward like normal. Dr. Aiken told me about the efforts of the Dental society in getting PPE and policing dental practices. Plus, I really like everyone in the office. Thanks guys for making it a safe experience.
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • August 6, 2020
"Great as always. Dr. Aiken always makes feel welcome every time I go for a cleaning. Thank you.
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • July 31, 2020
"I'm a long time patient of Dr. Aiken and have always been pleased. This was my first cleaning since the Pandemic began and I felt very safe in Dr. Aiken's office.
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • July 28, 2020
"Not many people can say they went to the dentist in extreme pain, ended up needing to have a tooth extracted and left with a smile on their face. Dr. Aiken and her team are amazing - from doing their best to get you on the schedule last minute, to making sure you understand every step of the process and then making sure you leave understanding the billing. it is a small but consistent team of incredible professionals that take pride in their work and their customers. All precautions are being adhered to during this pandemic - I felt really comfortable (except for the hydrogen peroxide mouth wash)
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • July 27, 2020
"Excellent!!
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • July 14, 2020
"Carol Aiken, DSS and her staff have provided continued professional, courteous, thorough, friendly, and knowledgeable dental service to their clients in the downtown Boston Financial district. I would highly recommend their services!
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • July 11, 2020
"It was so nice to see the Dr. Aiken team - Karen, Elizabeth, Larry after all these months. They were so welcoming and had all the necessary precautions in place to make their patients feel safe in this new normal. We should be all be very grateful to them for servicing us in these unusual times.
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • June 11, 2020
"My cleaning was excellent and Dr. Aiken and her staff are very professional.
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • February 6, 2020
"In all of my contacts I have been treated with the utmost respect. I was seen on time and was provided with excellent professional services from Larry and Dr. Aiken ... all done with excellent customer service - i.e., common sense explanations for what was occurring and what the intended course of treatment will be. Who knew that I would be looking forward to visits to the dentist's office!
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • February 6, 2020
"Great cleaning with friendly staff who care about their patients! Highly recommend.
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • January 23, 2020
"Got in had a cleaning and was out the door. Very short wait, friendly staff. They do a great job here!
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • January 23, 2020
"CARING! The service levels are second to none. Always meet with a smile and genuinely care about you as a patient. The experience is always consistently favorable.
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • January 14, 2020
"Just had my first appointment with Dr. Aiken. I was very impressed and pleased with the visit—Dr. Aiken was professional, knowledgeable, and gentle with my gums! Glad to recommend her.
This review was submitted for the provider's practice, and may reference another provider within the practice."
  • January 13, 2020

LOCATIONS

77 Franklin St Ste 808
Boston, MA, 02110
  • Medicaid Accepted
  • Medicaid Accepted

SPECIALTIES

INSURANCE PLANS ACCEPTED 

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