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PATIENT'S PERSPECTIVE
Explains conditions and treatments
Takes time to answer my questions
Provides follow-up as needed
Based on patient feedback. Read the reviews
AWARDS
WEBMD PREFERRED PROVIDER
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2001 Marcus Ave Ste W286, New Hyde Park, NY, 11042
Eyecare Associates
2001 Marcus Ave Ste W286, New Hyde Park, NY, 11042
Eyecare Associates
4212 Hempstead Tpke Ste 2, Bethpage, NY, 11714
n/a Average office wait time
3.0 Office cleanliness
4.0 Courteous staff
3.0 Scheduling flexibility
Eyecare Associates
2001 Marcus Ave Ste W286
New Hyde Park, NY, 11042
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Patients' Perspective
Showing 1-1 of 1 review
"I had an appointment with Dr Angelilli today at 9:45 am. I arrived on time . I approached the desk and gave my name to the receptionist. An hour later, I approached again inquiring if there was a problem only to be told that she had forgotten to pull my file! Another woman also behind the desk took me in for the field of vision test. I was then returned to the waiting room. I sat for another 45 minutes. At 11:45, I notified the same woman who did bring me in for my first of many needed tests, as well as, the incompetent receptionist that I was now leaving. I DID NOT cancel my appointment. The receptionist did not apologize. In effect, the incompetent receptionist canceled my appointment with her lack of competence! Later in the day, I made an appointment at the Bethpage office as I will never return to Lake Success although it is far more convenient. I now need to wait to have my glaucoma checked until May 17th, Dr Angelilli’s first available appointment. My pressure could ...be much higher between Feb 3rd and May 17th, as well as, I will run out of my two different drops and not be taking them any longer. All due to the awful office staff at OCLI in Lake Success.
I pray that the result of this extremely unfortunate situation does not cause permanent damage to my optic nerve as a result of OCLI’s incompetent staff.
Patients’ time is also valuable and OCLI clearly does not care about that or my eyes.
The worker at the desk in your office should be reprimanded and/or terminated. I attempted to speak to Claudine, the Lake Success office manager. However, she did not return my call nor have the courtesy to e-mail me with an apology. Perhaps she should be fired, as well.
Although I have the highest regard for Dr Angelilli, since she became affiliated with OCLI, the quality of the office staff is awful. If I could give a minus star, I would!
I highly recommend Dr Angelilli, unfortunately OCLI and their horrible treatment of her patients comes along with her. "Read more