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RC

Roxanne Gulck Chavez

Nurse PractitionerFamily Medicine

OVERVIEW

Roxanne Chavez works in DOWNEY, CA and 1 other location and specializes in Nurse Practitioner and Family Medicine.

RATINGS AND REVIEWS

Roxanne Chavez's Rating
1 Rating with 1 Review
Patient Perspective
1.0 Explains conditions and treatments
1.0 Takes time to answer my questions
1.0 Provides follow-up as needed
Office Rating
Showing ratings for:
8530 FIRESTONE BLVD, DOWNEY, CA, 90241
n/a Average office wait time
3.0 Office cleanliness
2.0 Courteous staff
1.0 Scheduling flexibility
Wesley Health Centers Downey
8530 FIRESTONE BLVD
DOWNEY, CA, 90241
1 REVIEWS
Showing 1-1 of 1 review
" Let me begin by saying that I feel disrespected, disregarded, and mistreated in the process of attempting to receive help from Wesley Health Center in Downey, CA. at the hands of Roxanne Chavez, a nurse practitioner. I have attempted to receive help for my ailing right knee for the past three months, during which time she has messed up the physical therapy referral twice if not more, she does not call me back when I leave a phone call at Wesley, she is rude when I tell her she wrote her referrals wrong—as per the physical therapist. And, at the end of the day, after she has passed the buck around in an attempt to not correct referrals, she still needs to re-write them (after I have dragged myself all over town speaking to people) and that is why you can see all of the modifications on my chart. During the three months of Chavez's maltreatment, my knee has degenerated, I have been in constant, extreme pain that keeps me up at night and keeps me from taking care of my child, ...
I have been kept in the dark regarding my treatment by non-communication, I play ping-pong with Chavez/the clinic and the physical therapists, the referral department emails Chavez and she does not email back. It is expected of me to play telephone with everyone and even go so far as to physically visit the office because it is so difficult to get anyone on the phone, all while being in extreme pain. Her disregard and/or incompetence has left me in incredible pain and mental anguish and frustration. She has affected my ability to be a mommy through her negligence. When I went to get my physical done she did not order labs until a month later. When I told her labs were not ordered she just looked very confused, how can anyone that sees patients forget to order labs on a routine physical? She needs to be reminded to is working for us, the patients. According to Wesley Health Services Patient Bill of Rights, I have been denied the following rights: • To be informed of the outcomes of care, treatment and services • To appropriate assessment and management of pain • The right to be informed about any continuing health care requirements after his/her discharge from the hospital. The patient shall also have the right to receive assistance from the physician and appropriate hospital staff in arranging for required follow-up care after discharge. • To be informed of all appropriate alternative treatment procedures • I feel so disregarded that I have no choice but to report this clinic and especially Chavez to the Medical Board of California Department of Consumer Affairs: "
Read more
  • October 26, 2021

LOCATIONS

8530 FIRESTONE BLVD
DOWNEY, CA, 90241
8880 S Broadway
Los Angeles, CA, 90003
  • Accepting New Patients
  • Medicare Accepted
  • Medicaid Accepted
Mon8:00 am - 4:30 pm
Tue8:00 am - 4:30 pm
Wed8:00 am - 4:30 pm
Thu8:00 am - 4:30 pm
Fri8:00 am - 4:30 pm
SatClosed
SunClosed
  • Accepting New Patients
  • Medicare Accepted
  • Medicaid Accepted

INSURANCE PLANS ACCEPTED 

Please verify insurance information directly with your doctor's office as it may change frequently.

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