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Mark Syms

Dr. Mark James Syms, MD

Otolaryngology-Head & Neck Surgery

OVERVIEW

Dr. Syms is one of the first physicians in the country to be board-certified in neurotology and a national leader in hearing technology. After nearly two decades of experience treating ear problems, Dr. Syms has helped thousands of people improve their quality of life. Dr. Syms graduated with honors from Boston College with degrees in biology and philosophy before earning his medical degree from Jefferson Medical College. After completing his ENT residency training at Tripler Regional Medical Center in Honolulu, Dr. Syms did his fellowship training at the House Ear Clinic in Los Angeles,one of the world's premier surgery organizations. Dr. Syms frequently gives lectures on neurotology locally, nationally and internationally and is an extensively published author. He is also a member of numerous professional organizations. Dr. Mark Syms was born and raised in Philadelphia. He is married with three children. In his free time, he enjoys movies, hiking and spending time with his family. Dr. Syms' Honors & Affiliations Founder, Arizona Hearing Center Director, Neurotology, Barrow Neurological Institute Director, Barrow Acoustic Neuroma Center, Barrow Neurological Institute Past President, Arizona Society of Otolaryngology – Head and Neck Surgery Certificate of Honor, American Academy of Otolaryngology – Head and Neck Surgery Annual Meeting Program Committee Member, American Academy of Otolaryngology – Head and Neck Surgery Arizona Delegate, Board of Governors, American Academy of Otolaryngology – Head and Neck Surgery President, Board of Directors of Arizona State Schools for the Deaf and the Blind
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PATIENT'S PERSPECTIVE

Explains conditions and treatments
Takes time to answer my questions
Provides follow-up as needed
Office cleanliness

Based on patient feedback. Read the reviews

RATINGS AND REVIEWS

Dr. Syms' Rating
93 Ratings with 8 Reviews
Patient Perspective
4.0 Explains conditions and treatments
4.0 Takes time to answer my questions
4.0 Provides follow-up as needed
Office Rating
Showing ratings for:
2627 N 3rd St Ste 201, Phoenix, AZ, 85004
n/a Average office wait time
4.0 Office cleanliness
4.0 Courteous staff
3.0 Scheduling flexibility
Arizona Ear Center
2627 N 3rd St Ste 201
Phoenix, AZ, 85004
8 REVIEWS
Showing 1-8 of 8 reviews
"Dr Syms is an excellent Doctor. He answered our questions and helped with our concerns."
  • February 7, 2024
"Dr Syms and office staff are wonderful! I appreciate their speed in getting test done and work well in accommodating the appointments that I need with time slots etc. as I live an hr away and wanted to avoid Phoenix traffic. Getting steroid shots in my ear was scary but was not a problem or any pain at all. So glad I was referred to Dr Syms and office. "
  • November 16, 2023
"Had a great experience at my visit. Doctor took his time with me and explained everything that will happen during surgery. "
  • November 7, 2023
"This office is absolutely terrible to deal with. Please, do not waste your time! My son's orders were embarrassingly incomplete (perhaps indicate what body part needs to have the MRI), the office staff was rude and incompetent, Dr Syms is arrogant and condescending. I have never encountered an office so terribly run or a physician who has absolutely no control over his practice. "
  • September 8, 2023
"The overall visit was pleasant. The doctor first and foremost informed me he is NOT a sleep doctor, or anxiety or stress doctor. He IS an ear doctor. What he meant was My tinnitus could be caused by one or all three of the other conditions he is NOT a doctor for so he may not be able to do anything for me within his specialty areas. He suggested I get new, updated hearing aids and sleep better. Also get an MRI done to ensure other issues are not causing the massive hearing shift I experienced. The doctor was good. The support staff was not at all. It has now been three weeks and I finally spoke to a person about the MRI referral not being sent to the military doctor I requested. They have NEVER called me back when leaving messages or text messages to speak to me about the issue with the referral not being sent. The one time I received a return text stating the MRI request would be sent to the military base; it was never received by the military base. Now another week later and finally ...
spoke to an Andrea at doctor Syms office and they stated they would ensure to send the MRI request again via FAX as it had been sent 14 days AFTER My appointment date according to their records. Lack of return phone calls to patients and MRI requests by Doctor Syms being processed in a timely manner causes Me to pause and reconsider having faith in this facility as a whole. Time will tell if the fax referral was sent today and will be received by the military facility as they DO return calls to their patients and military personnel. I am certain the facility would benefit from more reliable support persons and follow up calls for patients to ensure they are being taken care of properly by staff members of the facility. "
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  • August 1, 2023
"My daughter went to 4 different surgeries with a different ENT. Biltmore Ent, then when they couldn’t do anything else they referred to Dr. Syms. I’m glad they did because my daughter now can have a normal life after suffering for years due to earring problems and surgeries not working, I always will appreciate what Dr. Sims fixed my daughter’s ear. "
  • May 17, 2023
"Dr Syms literally saved my hearing and a lifetime of hearing aids. He diagnosed my hearing condition as calcium buildup in my inner ear on my stapes bones. He suggested a Stapedectomy on both ears to be done at different times, which has restored 90% of my hearing. "
  • February 27, 2023
"Besides being incredibly knowledgeable about hearing loss and cochlear implants, Dr. Syms always takes the time to be very thorough in both his examination of and his explanations to my husband. He is both patient and courteous, answering all questions, until our understanding is complete. Every staff member at Arizona Hearing Center and Arizona Ear Center that we’ve encountered has been competent and courteous. "
  • May 19, 2021

LOCATIONS

2627 N 3rd St Ste 201
Phoenix, AZ, 85004
  • Accepting New Patients
  • Medicare Accepted
  • Medicaid Accepted
Mon7:00 am - 5:00 pm
Tue7:00 am - 5:00 pm
Wed7:00 am - 5:00 pm
Thu7:00 am - 5:00 pm
Fri7:00 am - 5:00 pm
SatClosed
SunClosed
  • Accepting New Patients
  • Medicare Accepted
  • Medicaid Accepted
3141 N 3rd Ave Ste 100
Phoenix, AZ, 85013
  • Accepting New Patients
  • Medicare Accepted
Mon8:00 am - 5:00 pm
Tue8:00 am - 5:00 pm
Wed8:00 am - 5:00 pm
Thu8:00 am - 5:00 pm
Fri8:00 am - 5:00 pm
SatClosed
SunClosed
  • Accepting New Patients
  • Medicare Accepted
1919 E Thomas Rd
Phoenix, AZ, 85016

PROCEDURES PERFORMED

EDUCATION AND TRAINING

Medical School
Sidney Kimmel Medical College At Thomas Jefferson University
Graduated 1993
Residency
United States Army Medical Center

INSURANCE PLANS ACCEPTED  (45)

Please verify insurance information directly with your doctor's office as it may change frequently.
  • Health Net AZ PPO HSA
  • Humana Choice POS
  • Aetna Whole Health Arizona Care Network
  • CIGNA PPO
  • PHCS PPO
  • BCBS Blue Card PPO
  • UHC Choice Plus POS
  • First Health PPO
  • UHC Options PPO
  • Humana National POS
  • BCBS AZ Neighborhood Network MRF
  • CIGNA Open Access Plus
  • UHC Navigate HMO
  • CIGNA HMO
  • Multiplan PPO
  • UHC Navigate POS
  • Aetna Choice POS II
  • Aetna HMO
  • CIGNA LocalPlus
  • Aetna Managed Choice POS Open Access
  • Arizona Care Network
  • MEDICA CHOICE WITH UNITEDHEALTHC
  • Oscar Insurance AZ
  • PPO/EPO Statewide
  • UHC Nexus Open Access
  • UHC NAVIGATE PLUS POS
  • Aetna AZ Banner PPO (ACA Broad Network)
  • Aetna Banner APCN Plus Health Network Choice POS II
  • Aetna Banner Managed Plus Open Access Managed Plus
  • Aetna Banner OA MP (ACA & AFA Performance Network)
  • Aetna Elect Choice EPO Open Access
  • Aetna Innovation Health Aetna Premier Care Network Plus
  • Aetna Open Choice PPO
  • Ambetter AZ
  • BCBS AZ Alliance HMO
  • BCBS AZ Alliance PPO/EPO
  • BCBS AZ PPO/EPO Statewide
  • BCBSA Blue Card High Performance Network
  • Bright Health Plan - Employer
  • Bright Health Plan Individual & Family
  • Humana / ChoiceCare Network PPO
  • Medica Choice With UHC
  • Oscar HMO AZ
  • Oscar CA Cigna + Oscar Open Access Plus
  • Humana HMO Premier
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HOSPITAL AFFILIATIONS

SIMILAR PROVIDERS

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