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Mark Avon

Dr. Mark Avon, MD

Urologist

FEATURED REVIEW

OVERVIEW

As of Friday, August 13, 2021 Diablo Valley Oncology, Pacific Urology and West Coast Surgical Associates will join John Muir Health, a nationally recognized non-profit, community-based health system whose mission is to serve its communities with quality and compassion. We are excited to become part of the John Muir Health family and we look forward to continuing to provide you with the high-level of care and service you deserve. For ongoing updates and information about COVID-19, including how to access care, please visit the John Muir Health website.

PATIENT'S PERSPECTIVE

Explains conditions and treatments
Takes time to answer my questions
Provides follow-up as needed

Based on patient feedback. Read the reviews

AWARDS

WEBMD PREFERRED PROVIDER
preferred provider
Preferred Provider badge recognizes providers that are committed to transparency, responsiveness and great service to patients, and have earned a high patient satisfaction rating.

RATINGS AND REVIEWS

Dr. Avon's Rating
38 Ratings with 2 Reviews
Patient Perspective
4.0 Explains conditions and treatments
4.5 Takes time to answer my questions
4.5 Provides follow-up as needed
Office Rating
Showing ratings for:
5201 Norris Canyon Rd. Suite 210, San Ramon, CA, 94583
n/a Average office wait time
2.0 Office cleanliness
3.0 Courteous staff
3.0 Scheduling flexibility
5201 Norris Canyon Rd. Suite 210
San Ramon, CA, 94583
2 REVIEWS
Showing 1-2 of 2 reviews
"Dr. Avon was exceptional! He is knowledgeable , personable and made sure that I understood every step of the out patient surgery he was going to preform. He visited me while I was being prepped for surgery to ask if I had any questions or concerns. Surgery was successful and he personally called the next day to ask how I was. I would highly recommend Dr. Avon to anyone requiring a Urologist’s services . You will be in good hands!! "
  • December 19, 2023
"I wanted to consult with Dr. Avon, but was treated like dirt. In fairness, I never actually got to MEET Dr. Avon... but that's exactly the issue at hand. I had an appointment to see him last week, but when I arrived at the office and checked in, the receptionist asked, "Oh, so you didn't get my voicemail? You were rescheduled to this morning." My thoughts: A) My presence should have been indication enough that I did NOT get the message (I've checked since... it wasn't received). Isn't it best practice for a dr's office to follow up to ensure that it was received??? B) John Muir Urology has a text message system- no such change was communicated via text **C) I had called the practice earlier that day to confirm the LOCATION... why wouldn't they provide me an update on TIME at that point? Still, my trip to the office was a minor inconvenience (I only live 10 min away), and I didn't think much of it at that time. I rescheduled the appointment for today. I showed up for today's appointment ...
and checked in with no issues... but then nothing happened. I waited for 30 minutes before approaching the desk again, at which point, the receptionist asked me for my last name so that she could check me in... THEY FORGOT I WAS THERE! When I explained that, the receptionist then apologized and said she would check the reason for the delay. When she returned, she suggested that the doctor was running over with another patient... but then she started to say that him running over was expected and that they tried to call me... which was wrong again. It never happened. This time I made sure to confirm the time of the appointment beforehand. They took me back to a private room, but then they forgot about me... again... so after another half an hour, I left. I don't think I'd be so irate if this consultation wasn't supposed to be the only contact that I was supposed to have with the doctor before having surgery... but I couldn't go through with that. If this practice can't get scheduling right, how could I trust them to do anything else? Don't waste your time. Go to a different practice. "
Read more
  • April 5, 2022

LOCATIONS

5201 Norris Canyon Rd. Suite 210
San Ramon, CA, 94583
  • Medicare Accepted
Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed
  • Medicare Accepted

CONDITIONS TREATED

  • Benign Prostate Hyperplasia
  • Kidney Stone Treatment
  • No-scalpel vasectomy
  • Prostate cancer diagnosis

SPECIALTIES

  • Urologist

INSURANCE PLANS ACCEPTED  (30)

Please verify insurance information directly with your doctor's office as it may change frequently.
  • AARP Medicare
  • Aetna
  • Alameda Alliance for Health
  • Amera-Net
  • Anthem Blue Cross
  • Beech Street (owned by MultiPlan)
  • Blue Shield
  • Canopy Care
  • Canopy Health
  • Canopy United Healthcare
  • ChoiceCare Network/Humana
  • Cigna
  • Community Care Network (CCN)
  • Contra Costa Health Plan
  • CorVel Corporation
  • Coventry Health Care National Network
  • First Health
  • Fortified Provider Network
  • Great-West Healthcare (Now CIGNA)
  • Health Management Network
  • Health Net
  • HealthSmart
  • Humana
  • Inc.
  • Integrated Health Plan
  • Medicare
  • Medicare Advantage Plans
  • Multiplan
  • Multiplan PPO (Kaiser PPO or POS - excluded)
  • United Health Care
View more

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