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OVERVIEW

Dr. Chen graduated from the A T Still University Kirksville College of Osteopathic Medicine in 2006. She works in Plano, TX and 3 other locations and specializes in Internal Medicine. Dr. Chen is affiliated with Texas Health Presbyterian Hospital Dallas.

RATINGS AND REVIEWS

Dr. Chen's Rating
15 Ratings with 7 Reviews
Patient Perspective
3.0 Explains conditions and treatments
3.0 Takes time to answer my questions
3.0 Provides follow-up as needed
Office Rating
Showing ratings for:
1220 Coit Rd Ste 105, Plano, TX, 75075
n/a Average office wait time
2.0 Office cleanliness
2.0 Courteous staff
2.0 Scheduling flexibility
Plano Family Medicine
1220 Coit Rd Ste 105
Plano, TX, 75075
7 REVIEWS
Showing 1-7 of 7 reviews
"A practice involves everyone at the office from the front desk, nurse, and doctor. Though Dr. Chen was recommended by a family doctor who was closing his practice, he also cautioned that patients have had difficulty with her front desk's attitude. You figure you're receiving care from the doctor, not the receptionists, so you still transfer your care to Dr. Chen's office. Given this, it shouldn't have come as a surprise when a clash happened, but it still did. Dr. Chen may be a wonderful and competent doctor. Indeed, she was referred by a fellow doctor. But, I recommend she take a look at the business side of her practice and hire new receptionists or give the current ones customer training. I wasn't surprised to see the negative reviews were all about the front desk! They are clearly a liability and Dr. Chen is losing patients. "
  • July 23, 2021
"My visit with Dr chen is always great."
  • September 17, 2020
"Dr. Chen is a very nice and knowledgeable doctor. and a very patient one in my standard. Most all patients who come to the doctor was either have sickness of some form of discomfort. So, they will not have good temper and the same goes for me. But, somehow, doctor Alice will always find ways to cheer me up. I have been using doctor Chen as my PCP for a long time. She answers all my questions and help me with lots of health related issues. Her front office is courteous and helpful, too. I wish that we'll have more doctors like her in the Plano area! Believe me, she knows her stuff!"
  • March 9, 2020
"Upon leaving she opened the door pointed her finger to lobby and shut the door behind me. This was my first appointment with my soon to be Dr for the remainder of my life. No thank you or have a good day .. nothing. This is a good DR.. I wouldn’t even say a good person. Found out today I got charged 563$ dollars for a urine test. Not a blood test or anything related to health ... almost 600 dollars for a urine test of which any type of charge was not mentioned when this was asked. They called a week later and said there was alcochol in my urine ???!!! Does not care about her patients and completely lacks fiduciary duty to of caring for her patients. Honestly only thing I think this women cares about is getting paid from Medicare and Medicaid from old Asian customers .... sad as I got recommended here from my now retired doctor who said he was referring patients here because she had a good heart. 600 dollar drug test ... and what do they call me and say.. we saw alcohol in your urine... ...
what a joke! AVOID this place at all costs!! If there was 0 or negative score this place is well deserving "
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  • March 3, 2020
"The entire team is so unprofessional. Attitude is another problem."
  • September 27, 2019
"Pls by all means avoid this doctor, unless you wanna get a surprise and receive an outrageous bill after your visit.. The story was like that: Back in April my wife went there for a blood test and when we asked the receptionist how much it will cost, she only told us we had to pay $100 upfront and may need to pay more depending on our insurance coverage, but the thing is, they never really told us, at least a ball park figure, how much the blood test would actually cost. I m sure they are not the first test using this lab so they must know for sure at least with an approximate amount but they never fore told us. A few weeks later, we received a surprise from the test lab with a bill of $1,810.65! If we knew that at the time of our visit, definitely we would not agree to have the test performed. They are also very irresponsible with no follow up to explain the lab test result, not even a single phone call to tell my wife if everything looks ok! What kind of doctor is this? Avoid Dr. ...
Alice Chen and her team at all cost ! "
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  • June 26, 2019
"My mother came in for a preventive care check. She said the doctor asked her about her current health so she told her about her cholesterol issue. In addition to already paying $100 in the office, we get 2 bills in the mail later, one from her office for an office visit and then another one from an imaging office. When I called their office to ask why she was being billed because her insurances covers preventive care 100%, the receptionist said “it was just billed that way” and did not give me any further explanation. She told me I needed to call the billing department, which I did. The representative said that I need to call the office back and have them explain because they can’t just say “it was just billed that way”. So I call the office again, she repeats the same thing to me and then tells me they will have the doctor call us when she comes back on the 13th. Once the 13 rolls around, the reception continues to repeat the same excuses to my mother and says that the doctor will not ...
speak with my mother and that they will take off 29 dollars off her bill. Mind you, that she already paid $100 in the office and is now being billed another $100. She also sent my mother off to an imaging place to get a bone density check which is also covered on her insurance. I know this because I called the insurance company and they said that it’s because of how the doctor ordered it. Instead of putting procedure, she put diagnostic. Again, since the doctor was not willing to talk to my mother and since the receptionist told my mother that if she does not pay for it then they will send it to the collections company. DO NOT GO TO THIS DOCTOR. This entire office is incompetent and only cares about money. I can understand if the doctor does not want to handle billing questions but if the front office can’t even understand why or how things are billed and how insurance works then what good are they? She will NOT be returning to this office. "
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  • June 16, 2019

LOCATIONS

1220 Coit Rd Ste 105
Plano, TX, 75075
  • Accepting New Patients
  • Medicare Accepted
  • Medicaid Accepted
Mon8:30 am - 5:00 pm
Tue8:30 am - 5:00 pm
Wed8:30 am - 1:00 pm
Thu8:30 am - 5:00 pm
Fri8:30 am - 5:00 pm
Sat8:30 am - 1:00 pm
SunClosed
  • Accepting New Patients
  • Medicare Accepted
  • Medicaid Accepted
Medical City Plano
3901 W 15th St
Plano, TX, 75075
Texas Health Presbyterian Hospital Plano
6200 W Parker Rd
Plano, TX, 75093

SPECIALTIES

EDUCATION AND TRAINING

Medical School
A T Still University Kirksville College Of Osteopathic Medicine
Graduated 2006

INSURANCE PLANS ACCEPTED  (47)

Please verify insurance information directly with your doctor's office as it may change frequently.
  • UHC Navigate POS
  • Scott and White PPO
  • BCBS Blue Card PPO
  • CIGNA PPO
  • Aetna Choice POS II
  • Aetna HMO
  • Humana National POS
  • Ambetter Superior Health Plan
  • CIGNA Open Access Plus
  • UHC Options PPO
  • CIGNA HMO
  • Ambetter from Superior HealthPlan MRF
  • Aetna Managed Choice POS Open Access
  • Humana ChoiceCare Network PPO
  • BCBS TX Blue Advantage HMO
  • Humana Choice POS
  • UHC Navigate HMO
  • Humana Preferred PPO
  • Aetna Signature Administrators PPO
  • UHC Choice Plus POS
  • BCBS TX BlueChoice
  • Multiplan PPO
  • BCBS TX HMO Blue Texas
  • Imagine Health SmartCare
  • Aexcel PPO
  • Blue Essentials HMO
  • MEDICA CHOICE WITH UNITEDHEALTHC
  • Molina place TX
  • TX Ambetter
  • UHC NAVIGATE PLUS POS
  • UHC Nexus Open Access
  • Aetna Elect Choice EPO Open Access
  • Aetna EPO and Open Access Aetna Select Texas Health
  • Aetna Innovation Health Aetna Premier Care Network Plus
  • Aetna Open Choice PPO
  • Ambetter TX
  • BCBS TX Blue Essentials HMO
  • Humana / ChoiceCare Network PPO
  • Humana/ChoiceCare+ Network PPO
  • Medica Choice With UHC
  • Molina Marketplace TX
  • Friday Gold (On Exchange) - TX
  • Bright Health Plan TX Super
  • BSW PPO
  • Oscar Insurance TX Select Individual
  • Oscar Insurance TX Choice Individual
  • UHC TX Individual Exchange Benefit Plan
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SIMILAR PROVIDERS

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